RETURN AND REFUND POLICY

Effective Date: June 16, 2025

Thank you for choosing JustusTams.store for your music production needs. Please read our refund policy carefully before making a purchase.

All Sales Are Final

All purchases of digital products, including sounds (WAV files, pads, samples), patches for Ableton Live and Logic Pro, and any courses, are final and non-refundable. Due to the nature of digital downloads, once a product is purchased and delivered, it cannot be returned or exchanged.

Why We Have a No-Refund Policy

• Digital Product Nature: Our products are digital files (e.g., WAV files, patches) that are instantly downloadable upon purchase. Once accessed or downloaded, they cannot be returned, as we have no way to verify that the files have been deleted or unused.
• Immediate Access: We provide immediate access to high-quality, professional-grade products, and this instant delivery means customers receive full value at the time of purchase.
• Product Previews: To ensure you’re confident in your purchase, we offer audio previews and detailed descriptions for all products on our website. Please review these materials carefully to confirm the product meets your needs before completing your purchase.

Ensuring Your Satisfaction

While we do not offer refunds, we are committed to your satisfaction. If you encounter any technical issues with downloading or using our products, please contact our support team at justustamsstore@gmail.com within 7 days of purchase. We’ll work with you to resolve issues related to file access or compatibility with Ableton Live or Logic Pro.

Exceptions

• Non-Delivery: In the rare case that a product is not delivered due to a technical error, please contact us immediately, and we will ensure you receive your purchased files promptly.

Contact Us

If you have any questions about this policy or need assistance with your purchase, please reach out to us at justustamsstore@gmail.com. We’re here to help you get the most out of your music production experience.

By making a purchase from Justus Tams, you acknowledge and agree to this No Refund Policy.